Spotlight: Workforce Opportunity Services

Spotlight: Workforce Opportunity Services

Date Published:
Saturday, September 15, 2012

A program to help American veterans transition to civilian careers is underway through UNC Charlotte’s Office of Extended Academic Programs.

Workforce Opportunity Services (WOS) is a New York-based 501(c)(3) nonprofit charitable organization that assists companies in building strong talent pipelines through unique work-study programs. Their mission is to educate, train, and prepare young adults, under-served populations, and veterans for employment by WOS as outsourced consultants for client companies. WOS has successfully partnered with higher education institutions and companies, including Avon, Columbia University, Guardian Life Insurance, Johnson & Johnson, the Museum of Modern Art, the New York City Housing Authority, Penn State University-Lehigh Valley, Prudential Financial, Rutgers University, University of Akron, and the University of North Florida.

WOS is partnering with Merck in Charlotte to offer a work-study program that will prepare veterans to become customer service analysts in the shared services operations of this major corporation. As part of the WOS Veterans Initiative in Charlotte, WOS will provide its participants with the opportunity to earn a Continuing Education Certificate in Business Operations Support from UNC Charlotte. In addition, at the end of the program, if the participants have met the attendance and grade requirements, they will be placed in a Customer Service Analyst position at Merck.

As part of the WOS Veterans Initiative in Charlotte, WOS will provide its participants with the opportunity to earn a Continuing Education Certificate in Business Operations Support from UNC Charlotte.

The Business Operations Support Certificate is a 13-week program that consists of topics tailored to the Customer Service Analyst role including: Business Process Management, Leadership, Problem Solving, Business Writing and Communication, Customer Service, and Knowledge Management. The first offering of the program includes 15 veterans from all four branches of the military; it began on July 31 and will continue through October 25. The program curriculum is a combination of classroom instruction, experiential learning, self assessments and coaching, and is being delivered primarily at the UNC Charlotte Center City building.

WOS aims to expand its offerings in Charlotte and is actively engaged in conversations with companies in our area. UNC Charlotte is the designated major university partner in Charlotte.

Photo by Laurie Parker.