1997-98 Sophomore Survey
University of North Carolina at Charlotte
1997-98 Sophomore Survey
(N=354)
Section A - Faculty Contributions
Please evaluate how well faculty members at this campus do each of the
following. Please mark only one response for each.
1. Set high expectations for you to learn
Excellent 105 29.66
Good 194 54.80
Fair 52 14.69
Poor 2 0.56
No Answer 1 0.28
2. Respect the diverse talents and ways of learning of you and your
classmates
Excellent 84 23.73
Good 174 49.15
Fair 84 23.73
Poor 12 3.39
No Answer
3. Encourage you to be an actively involved learner
Excellent 70 19.77
Good 187 52.82
Fair 91 25.71
Poor 6 1.69
No Answer
4. Encourage student-faculty interaction, in and out of the classroom
Excellent 58 16.38
Good 156 44.07
Fair 111 31.36
Poor 26 7.34
No Answer 3 0.85
5. Give you frequent and prompt feedback
Excellent 55 15.54
Good 196 55.37
Fair 82 23.16
Poor 20 5.65
No Answer 1 0.28
6. Encourage you to devote sufficient time and energy to your course work
Excellent 115 32.49
Good 176 49.72
Fair 56 15.82
Poor 6 1.69
No Answer 1 0.28
7. Develop opportunities for you to learn cooperatively with fellow students
Excellent 69 19.49
Good 153 43.22
Fair 112 31.64
Poor 19 5.37
No Answer 1 0.28
8. Care about your academic success and welfare
Excellent 74 20.90
Good 171 48.31
Fair 81 22.88
Poor 27 7.63
No Answer 1 0.28
9. In general, how would you evaluate your instructors on these eight
measures?
Excellent 60 16.95
Good 223 62.99
Fair 67 18.93
Poor 4 1.13
No Answer
Section B - Help outside the Classroom
Based on your experience so far, how would you evaluate the following
services? If you have not had enough experience with a service to evaluate
it, please mark the response "Don't know/did not use" and skip to the next
service. Please mark only one response for each lettered item.
1. Orientation for new students
a. Length of session
Excellent 57 16.10
Good 161 45.48
Fair 56 15.82
Poor 10 2.82
Don't know/Don't use 67 18.93
No Answer 3 0.85
b. Quality of programs
Excellent 57 16.10
Good 163 46.05
Fair 61 17.23
Poor 6 1.69
Don't know/Don't use 60 16.95
No Answer 7 1.98
c. Helpfulness of staff
Excellent 87 24.58
Good 160 45.20
Fair 40 11.30
Poor 9 2.54
Don't know/Don't use 52 14.69
No Answer 6 1.69
d. Accommodations
Excellent 27 7.63
Good 149 42.09
Fair 78 22.03
Poor 14 3.95
Don't know/Don't use 78 22.03
No Answer 8 2.26
e. Overall effectiveness of orientation
Excellent 58 16.38
Good 162 45.76
Fair 63 17.80
Poor 8 2.26
Don't know/Don't use 56 15.82
No Answer 7 1.98
2. Academic advising
a. Access to advisor
Excellent 110 31.07
Good 129 36.44
Fair 65 18.36
Poor 34 9.60
Don't know/Don't use 14 3.95
No Answer 2 0.56
b. Sufficient time with advisor
Excellent 103 29.10
Good 132 37.29
Fair 62 17.51
Poor 35 9.89
Don't know/Don't use 19 5.37
No Answer 3 0.85
c. Accurate information about degree requirements and course sequencing
Excellent 125 35.31
Good 108 30.51
Fair 72 20.34
Poor 34 9.60
Don't know/Don't use 12 3.39
No Answer 3 0.85
d. Knowledge of campus policies and procedures
Excellent 99 27.97
Good 138 38.98
Fair 64 18.08
Poor 26 7.34
Don't know/Don't use 22 6.21
No Answer 5 1.41
e. Academic advising services overall
Excellent 98 27.68
Good 129 36.44
Fair 81 22.88
Poor 29 8.19
Don't know/Don't use 10 2.82
No Answer 7 1.98
3. Academic skill labs or tutoring if you needed extra help in the following
areas:
a. Writing
Excellent 33 9.32
Good 36 10.17
Fair 16 4.52
Poor 2 0.56
Don't know/Don't use 264 74.58
No Answer 3 0.85
b. Reading
Excellent 7 1.98
Good 12 3.39
Fair 11 3.11
Poor 1 0.28
Don't know/Don't use 314 88.70
No Answer 9 2.54
c. Mathematics
Excellent 19 5.37
Good 44 12.43
Fair 19 5.37
Poor 11 3.11
Don't know/Don't use 251 70.90
No Answer 10 2.82
d. Study skills
Excellent 24 6.78
Good 29 8.19
Fair 16 4.52
Poor 275 77.68
Don't know/Don't use 10 2.82
No Answer
e. Academic skill labs/tutoring services overall
Excellent 30 8.47
Good 74 20.90
Fair 20 5.65
Poor 4 1.13
Don't know/Don't use 218 61.58
No Answer 8 2.26
4. Library
a. Hours of operation
Excellent 139 39.27
Good 165 46.61
Fair 25 7.06
Poor 12 3.39
Don't know/Don't use 11 3.11
No Answer 2 0.56
b. Access to databases and collections
Excellent 99 27.37
Good 173 48.87
Fair 43 12.15
Poor 10 2.82
Don't know/Don't use 27 7.63
No Answer 2 0.56
c. Training to use library
Excellent 39 11.02
Good 107 30.23
Fair 87 24.58
Poor 45 12.71
Don't know/Don't use 74 20.90
No Answer 2 0.56
d. Library services overall
Excellent 75 21.19
Good 207 58.47
Fair 49 13.84
Poor 10 2.82
Don't know/Don't use 10 2.82
No Answer 3 0.85
5. Technology
a. Access to the Internet
Excellent 181 51.13
Good 108 30.51
Fair 21 5.93
Poor 8 2.26
Don't know/Don't use 34 9.60
No Answer 2 0.56
b. Hours of operation for computer center, labs, and help desks
Excellent 130 36.72
Good 130 36.72
Fair 44 12.43
Poor 16 4.52
Don't know/Don't use 31 8.76
No Answer 3 0.85
c. Access to up-to-date facilities
Excellent 102 28.81
Good 159 44.92
Fair 30 8.47
Poor 18 5.08
Don't know/Don't use 42 11.86
No Answer 3 0.85
d. Access to trained staff for help
Excellent 40 11.30
Good 100 28.25
Fair 105 29.66
Poor 57 16.10
Don't know/Don't use 47 13.28
No Answer 5 1.41
e. Technology training classes
Excellent 17 4.80
Good 57 16.10
Fair 42 11.86
Poor 20 5.65
Don't know/Don't use 211 59.60
No Answer 7 1.98
f. Technology services overall
Excellent 75 21.19
Good 183 51.69
Fair 51 14.41
Poor 8 2.26
Don't know/Don't use 33 9.32
No Answer 4 1.13
6. Career-related services
a. Opportunity for career assistance
Excellent 46 12.99
Good 90 25.42
Fair 26 7.34
Poor 9 2.54
Don't know/Don't use 179 50.56
No Answer 4 1.13
b. Information on internships, co-op, other career-related experiences
Excellent 53 14.97
Good 78 22.03
Fair 29 8.19
Poor 12 3.39
Don't know/Don't use 174 49.15
No Answer 8 2.26
c. Resources available to explore career options
Excellent 47 13.28
Good 86 24.29
Fair 33 9.32
Poor 9 2.54
Don't know/Don't use 171 48.31
No Answer 8 2.26
d. Information available through computers/Internet and other technology
Excellent 53 14.97
Good 94 26.55
Fair 26 7.34
Poor 10 2.82
Don't know/Don't use 162 45.76
No Answer 9 2.54
e. Career-related services overall
Excellent 48 13.56
Good 111 31.36
Fair 36 10.17
Poor 9 2.54
Don't know/Don't use 141 39.83
No Answer 9 2.54
7. Timely availability of textbooks, computer supplies, and other course
materials provided by the campus bookstore
Excellent 57 16.10
Good 161 45.48
Fair 81 22.88
Poor 35 9.89
Don't know/Don't use 13 3.67
No Answer 7 1.98
Section C - Campus Safety, Class Size, and the Spoken English of Instructors
1. Do you feel that this campus has taken aufficient steps to ensure your
physical safety?
Yes 217 61.30
No (if no,please explain in Section F) 57 16.10
Not sure 75 21.19
No Answer 5 1.41
2. How many of your classes, if any, do you feel have been too large for you
to learn effectively?
None
One 62 17.51
Two 78 22.03
Three 49 13.84
Four or more 37 10.45
No Answer 128 36.16
3. In how many classes have you had difficulty understanding the spoken
English of an instructor?
None
One 109 30.79
Two 91 25.71
Three 43 12.15
Four or more 36 10.17
No Answer 75 21.19
Section D - Other Offices That Serve You
Based on your experience so far, how would you evaluate the following
services? If you have not had enough experience with a service to evaluate
it, please mark the response "Don't know/did not use" and skip to the next
service. For those services that required interaction with staff secretaries,
tutors, counselors office workers, or other people, please rate how
responsive those staff people were to your needs.
1. Registration process:
Service Area
Excellent 104 29.38
Good 178 50.28
Fair 47 13.28
Poor 7 1.98
Don't Know/Don't Use 14 3.95
No Answer 4 1.13
Staff Responsiveness:
Excellent 59 16.67
Good 118 33.33
Fair 56 15.82
Poor 12 3.39
Don't Know/Don't Use 14 3.95
No Answer 95 26.84
2. Financial aid services:
Service Area
Excellent 48 13.56
Good 106 29.94
Fair 28 7.91
Poor 17 4.80
Don't Know/Don't Use 148 41.81
No Answer 7 1.98
Staff Responsiveness
Excellent 41 11.58
Good 79 22.32
Fair 29 8.19
Poor 20 5.65
Don't Know/Don't Use 148 41.81
No Answer 37 10.45
3. Campus food services:
Service Area
Excellent 25 7.06
Good 123 34.75
Fair 97 27.40
Poor 45 12.71
Don't Know/Don't Use 57 16.10
No Answer 7 1.98
Staff Responsiveness
Excellent 35 9.89
Good 123 34.75
Fair 63 17.80
Poor 24 6.78
Don't Know/Don't Use 57 16.10
No Answer 52 14.69
4 Campus health services:
Service Area
Excellent 45 12.71
Good 116 32.77
Fair 39 11.02
Poor 12 3.39
Don't Know/Don't Use 135 38.14
No Answer 7 1.98
Staff Responsiveness
Excellent 53 14.97
Good 82 23.16
Fair 36 10.17
Poor 10 2.82
Don't Know/Don't Use 135 38.14
No Answer 38 10.73
5. Campus counseling (not career) services:
Service Area
Excellent 16 4.52
Good 33 9.32
Fair 10 2.82
Poor 4 1.13
Don't Know/Don't Use 288 81.36
No Answer 3 0.85
Staff Responsiveness
Excellent 18 5.08
Good 19 5.37
Fair 11 3.11
Poor 2 0.56
Don't Know/Don't Use 288 81.36
No Answer 16 4.52
6. Business services/cashier/student accounts:
Service Area
Excellent 62 17.51
Good 159 44.92
Fair 39 11.02
Poor 5 1.41
Don't Know/Don't Use 81 22.88
No Answer 8 2.26
Staff Responsiveness
Excellent 58 16.38
Good 125 35.31
Fair 30 8.47
Poor 6 1.69
Don't Know/Don't Use 81 22.88
No Answer 54 15.25
7. Campus residence life programs for students
living in university-owned housing:
Service Area
Excellent 24 6.78
Good 91 25.71
Fair 42 11.86
Poor 26 7.34
Don't Know/Don't Use 164 46.33
No Answer 7 1.98
Staff Responsiveness
Excellent 20 5.65
Good 75 21.19
Fair 44 12.43
Poor 16 4.52
Don't Know/Don't Use 164 46.33
No Answer 35 9.89
8. Opportunities to participate in campus recreational and other
extra-curricular or co-curricular activities:
Service Area
Excellent 60 16.95
Good 121 34.18
Fair 44 12.43
Poor 13 3.67
Don't Know/Don't Use 109 30.79
No Answer 7 1.98
9. Opportunities to participate in community service projects:
Service Area
Excellent 29 8.19
Good 68 19.21
Fair 45 12.71
Poor 27 7.63
Don't Know/Don't Use 181 51.13
No Answer 4 1.13
10. Opportunities to develop leadership skills:
Service Area
Excellent 55 15.54
Good 86 24.29
Fair 56 15.82
Poor 14 3.95
Don't Know/Don't Use 139 39.27
No Answer 4 1.13
Section E - Your Conclusions
1.All things considered, how would you characterize the intellectual
environment on this campus?
Very Strong 30 8.47
Strong 172 48.59
Average 127 35.88
Weak 18 5.08
Very Weak 2 0.56
No Answer 5 1.41
2.All things considered, how would you evaluate the quality of instruction?
overall?
Excellent 65 18.36
Good 214 60.45
Fair 62 17.51
Poor 3 0.85
No Answer 10 2.82
3. All things considered, how would you evaluate the overall education
that you are receiving at this institution?
Excellent 98 27.68
Good 215 60.73
Fair 33 9.32
Poor 5 1.41
No Answer 3 0.85
4.Do you plan to complete your degree program at this institution?
Yes 259 73.16
No 65 18.36
Not sure 27 7.63
No Answer 3 0.85
5. If you could start over again, would you still choose to attend this
institution?
Yes 210 59.32
No 73 20.62
Not sure 68 19.21
No Answer 3 0.85
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